FindHelp Ltd ("we", "our", “us” or " FindHelpDelivery") is committed to protecting the privacy of riders who apply to ride with us (“rider applicants”), our riders and their substitutes, including all users of our rider mobile device application ("FindHelpDelivery App"), and related services. We’ll be the “controller” of the information we hold about you.
This privacy policy applies to rider applicants, riders and substitutes (“you” or “your”). If you are a rider, you must ensure that your substitute has read this privacy policy before riding with us.
1. CONTACT DETAILS
If you have any queries, please get in touch by contacting our Rider Support team through the Rider Site (findhelpapp.com, section “Contact us”. For requests concerning this privacy policy or how we handle your information more generally, see the Your rights section below.
2. HOW WE COLLECT YOUR INFORMATION
We collect your information when you interact with us, such as when you apply to become a rider, use the Rider App, or related services. We also look at how you use the Rider App, to help us improve our services and optimise rider experience. In particular, we collect your information when you
3. INFORMATION THAT WE COLLECT ABOUT YOU
As part of our commitment to your privacy, we want to be clear about the types of information we collect
4. USE OF YOUR INFORMATION AND WHY
We will only process your information if there is a reason for doing so, and if that reason is permitted under data protection law.
5. COMMUNICATIONS
Where we have a lawful basis for doing so we will use your information to let you know by email, post, phone, message, push notifications or in-app messages about FindHelp’s products and services useful to your rider services (such as about FindHelp kit), about future opportunities to ride with FindHelp and/or any promotions from third party partners which are designed to support your provision of services to FindHelp, such as by reducing the cost to you of providing services and by helping you to provide the services more safely through special deals we find for riders. You always have the option to unsubscribe from promotional electronic communications.
6. AUTOMATED DECISIONS
FindHelp uses automated decision-making to assign orders based on your location and your vehicle type, ensuring that orders are allocated in the most efficient way. A completed delivery under your Supplier Agreement is the collection of order item(s) from one or more Partners and delivery to one or more customer(s). We analyse your information and automatically confirm which deliveries you are due fees for.
You can choose to unassign from a delivery at any time, through the Rider App where possible or by contacting Rider Support. In addition, you can simply reject offers of orders freely.
We sometimes use automated systems to provide a more accurate, fair and efficient way of identifying suspected fraud and instances of potential breaches of your Supplier Agreement and based on the information collected as described in the Information That We Collect About You section above. These automated systems may result in us temporarily disabling your rider account and conducting a manual review of any incident which could lead to termination of your Supplier Agreement. Please note that we never use solely automated processes to make a decision about whether to terminate a Supplier Agreement (see the Terminating Your Supplier Agreement section below).
7. TERMINATING YOUR SUPPLIER AGREEMENT
As described above, we use automated processes to help identify certain events that may indicate a breach of your Supplier Agreement. These automated processes may result in us temporarily disabling your rider account if we suspect fraud or a similar misuse of our systems.
Where we identify a potential breach of a Supplier Agreement, we complete a manual review of the information collected and we may also look for further evidence, such as similar events in the past. This person completing the manual review then makes a decision about the severity of the event and the action required. The action taken could include termination of your Supplier Agreement. We would let you know of any such decision by email and give you the opportunity to respond.
Any decision taken to terminate a Supplier Agreement may also, where appropriate, be checked by another member of our reviews team to confirm the decision taken by the person who examined the case.
8. SHARING YOUR INFORMATION
The information we collect about you is transferred to and stored on our servers excluding (current location and location history).
9. RETENTION OF YOUR INFORMATION
We will only retain your information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain information for a longer period in the event of a complaint.
10. SECURITY
We adopt robust technologies and policies to protect your information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We have implemented procedures to deal with any personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
11. YOUR RIGHTS
Under certain circumstances, you have rights under data protection law in relation to the information we hold about you. These include:
To exercise any of these rights, please contact our Data Protection Officer in writing at [email protected]. If you are unhappy with how we handled your information you can contact your local data protection authority. We would, however, really appreciate the chance to deal with your concerns before you approach your local data protection authority and so we ask that you please contact us first.
12. CHANGES TO OUR PRIVACY POLICY
We update this privacy policy from time to time, so remember to check back in every so often, in case anything has changed and, where appropriate, we may notify you of the changes, for example by email or other method.
This privacy policy was last published on: 03 Sep 2024